Platform security
Platform security
We maintain monitoring, incident response processes, and operational controls to support reliable and secure platform services.
Behind the signing experience, Golo Sign applies operational security practices to keep services available, detect issues, and respond to incidents. We combine infrastructure protections, activity logging, and verified notification delivery to support day-to-day platform use.
Monitoring and audit logging
Platform activity is monitored to detect issues, support customer enquiries, and maintain operational visibility across document, account, and notification workflows.
- Continuous monitoring of platform services
- Audit logging across key workflows
- Incident response processes for security events
- Operational records to support support enquiries
- Status updates published when incidents affect delivery
Infrastructure security
We apply security updates, access controls, and protective measures designed to reduce misuse of the platform and protect against common threats.
- Firewall and access control protections
- Regular security updates and patching
- Vulnerability management practices
- Protective measures against automated abuse
- Restricted access to production environments
Users must not attempt to bypass or compromise platform security, conduct unauthorised testing, or scrape data excessively.
Notifications and delivery
Signing invitations, verification messages, and account notifications are delivered through verified email infrastructure so recipients can trust the source of platform communications.
- Transactional email for platform notifications
- Verified sender domains
- Delivery designed for signing invitations and account alerts
- Status updates published when delivery incidents occur
Service availability
We strive to provide reliable access to Golo Sign. Service availability may occasionally be affected by maintenance, upgrades, or events outside our reasonable control.
- Target uptime designed for business signing workflows
- Scheduled maintenance communicated where practicable
- Support available during standard Australian business hours
- Enterprise customers may access priority support options
We do not guarantee uninterrupted or error-free service, but we work to restore affected services promptly when issues arise.
Questions about security?
For security reviews, vendor questionnaires, or compliance discussions, contact our team. We can provide additional detail relevant to your organisation.
Australian Owned & Operated
AES-256 Encryption
Electronic Transactions Act Ready
Audit Trails & Logging
Multi-Factor Authentication